Shipping policy



Shipping Policy

Last updated:  28 March 2026

At RIAZ IMPEX, we are committed to delivering your orders safely and on time, wherever you are in the world.


Processing Time

  • All orders are processed within 1–3 business days

  • Custom or bulk orders may require additional processing time

  • Orders are not processed on weekends or public holidays


Shipping Time

Estimated delivery times:

  • USA / Canada: 5–10 business days

  • UK / Europe: 5–10 business days

  • Middle East: 4–8 business days

  • Rest of the World: 7–14 business days

Delivery times may vary depending on location and customs processing.


Shipping Charges

  • Shipping costs are calculated at checkout based on your location

  • Any promotional free shipping offers will be clearly stated on the website


Order Tracking

  • Once your order is shipped, you will receive a tracking number via email

  • You can track your shipment in real-time through the courier service


Customs, Duties & Taxes

  • International orders may be subject to customs duties or taxes

  • These charges are the responsibility of the customer

  • We are not responsible for delays caused by customs clearance


Delays

While we aim to deliver on time, delays may occur due to:

  • High order volume

  • Shipping carrier issues

  • Customs clearance procedures

We appreciate your patience in such cases.


Incorrect Address

Please ensure your shipping address is correct.
RIAZ IMPEX is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.


Lost or Damaged Packages

If your order is lost or arrives damaged:

  • Contact us within 48 hours of delivery

  • Provide relevant details and photos (if applicable)

  • We will assist you in resolving the issue promptly


Contact Us

For any shipping-related inquiries, contact us at:
📧 info@riazimpex.com