Refund policy


Return & Refund Policy

At RIAZ IMPEX, we are committed to delivering premium-quality products. If you are not fully satisfied with your purchase, we’re here to help.

Returns

We accept returns within 14 days of delivery.

To be eligible for a return:

  • The item must be unused and in its original condition

  • The item must be in its original packaging

  • Proof of purchase is required

Custom-made or personalized items are not eligible for return unless they arrive damaged or defective.

Refunds

Once we receive and inspect your returned item:

  • We will notify you of the approval or rejection of your refund

  • If approved, the refund will be processed to your original payment method within 5–10 business days

Shipping charges are non-refundable.

Exchanges

We only replace items if they are:

  • Defective

  • Damaged during shipping

If you need an exchange, please contact us with photos of the item.

Return Shipping

  • Customers are responsible for return shipping costs

  • We recommend using a trackable shipping service

  • We are not responsible for lost return shipments

Damaged or Incorrect Items

If you receive a damaged or incorrect item:

  • Contact us within 48 hours of delivery

  • Provide clear photos of the issue

  • We will resolve the matter promptly

Contact Us

For any return or refund inquiries, please contact us at:
📧 info@riazimpex.com